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  Spam Firewall Users Guide
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Managing your Quarantine Inbox


  • Receiving Messages from the Smarsh Spam Firewall
  • Using the Quarantine Interface
  • Changing your User Preferences


Receiving Messages from the Smarsh Spam Firewall

The Smarsh Spam Firewall sends you the following two types of messages:

·          Greeting Message

·          Spam Quarantine Summary Report


Greeting Message


The first time the Smarsh Spam Firewall quarantines an email intended for you, the system sends you a greeting message with a subject line of User Quarantine Account Information. The greeting message contains the following information:


Welcome to the Spam Spam Firewall. This message contains the inforamtion you will need to access your Spam Quarantine and Preferences.


Your account has been set to the following username and password:





The Smarsh Spam Firewall automatically provides your login information (username and password) and the link to access the quarantine interface. You should save this email because future messages from the system do not contain your login information.


            Quarantine Summary Report


The Smarsh Spam Firewall sends you a daily quarantine summary report so you can view the quarantined messages you did not receive. From the quarantine summary report you can also add message to your whitelist, delete message, and have messages delivered to your inbox.

Using the Quarantine Interface


At the end of every quarantine summary resport is a link to the quarantine interface where you can set additional preferences and classify messages as spam and not spam.


Logging into the Quarantine Interface

          To log into your quarantine interface:


1.      Click the link provided at the bottom of the Quarantine Summary Report (displayed above). The login page appears. This should auto login if it does not then go to 2.


2.      Enter your username and passwork , click <Login>

Note: Your login information resides in the greeting message sent to you from the Smarsh Spam Firewall.

            Managing your Quarantine Inbox


After logging into the quarantine interface, select the QUARANTINE INBOX tab to view a list of your quarantined messages. When you first start using the quarantine interface, you should view this list on a daily basis and classify as many messages as you can.


The Smarsh Spam Firewall has a learning engine that learns how to deal with future messages based on the ones you classify as spam and not spam. The learning engine becomes more effective over time as you teach the system how to classify messages and as you set up rules based on your whitelist and blacklist.

Clicking on an email displays the message.

You can perform the following actions from this page:

Deliver- Delivers the selected message to your standard email inbox

Note: If you want to classify a message or add it to your whitelist, make sure to do so before delivering the message to your inbox. Once the Smarsh Spam Firewall delivers the message, it is removed from your quarantine list.

Whitelist- Adds the selected message to your whitelist so all future emails from this sender are not quarantined unless the message contains a virus or banned attachment type.

The Smarsh Spam Firewall adds the sending email address exactly as it appears in the message to your personal whitelist

Note that some commercial mailings may come from one of serveral servers such as, and a subsequent messeage may come from See the section on managing your whitelists and blacklists for tips on specifiying whitelist with greater effectiveness.

Whitelist- Not Spam Whitelists the sending address as above, but also marks the  message as not spam, helping to "teach" the filter.

Delete- Deletes the selected message from your quarantine list. The main reason to delete messages is to help you keep track of which quarantine messages you have reviewed. You can NOT recover messages you have deleted.

Classify as Not Spam Classifies the selected message as not spam.
Note: Some bulk commercial email may be considered useful by users and spam by others. Instead of classifying bulk commercial email, it may be more effective to add it to your whiteliest (if you wish to receive such messages) or blacklist (if you prefer not to receive them).

Classify as Spam - Classifies the selected message as spam.



Changing your User Preferences

After logging into your quarantine interface, you can use the PREFERENCES tab to change you account password, modify your quarantine and spam settings, and manage your whitelist and blacklist


Changing your Account Password

To change you account password, do one of the following:

·          On the quarantine interface page, click <Create New Password> or

·          After logging into your quarantine interface, go to PREFERENCES à Password.

In the provided fields, enter your existing password and enter your new password twice. Click <Save Changes> when finished.


Note: Changing your password breaks the link in your existing quarantine summary so you cannot delete, deliver, or whitelist messages from those reports. New quarantine summary reports will contain updated links that you can use the same as before.



Adding Email Addresses and Domains to Your Whitelist and Blacklist


The PREFERENCES àWhitelist/Blacklist page lets you specify email addresses and domains from which you do or do not want to receive emails.

List Type                     Description


Whitelist                       The list of email addresses or domains from which you always wish to receive messages. The only time the Smarsh Spam Firewall blocks a message from someone on your whitelist is when the message contains a virus or a disallowed attachment file extension.


Blacklist                       The list of senders from whom you never want to receive messages. The Smarsh Spam Firewall immediately discards messages from senders on your blacklist. These messages are not tagged or quarantined and cannot be recovered. You will not receive a notice that the message was deleted.



To whitelist or blacklist senders, follow these steps:


1.   Go to the PREFERENCES Whitelist/Blacklist page.

      A list of your existing whitelisted and blacklisted addresses appears on this page.

2.   To delete a whitelist or a blacklist entry, click the next to the address.

3.   To add an entry, type an email address into the appropriate field, and click the

       corresponding button.




Tips on specifying addresses

When adding addresses to your whitelist and blacklist, note the following tips:


  • If you enter a full email address, e.g., just that user is specified.  If you enter just a domain, e.g., all users in that domain are specified.


  •  If you enter a domain such as, all subdomains are also included, such as and


  • It is not advised to enter your own domain or email address to the white list.  The reason is that a common tactic of spammers is to "spoof”, or imitate, the recipients address, and make it look like the email is coming from their own account.


  • Mass mailings often come from domains that do not resemble the company’s Web site name. For example, you may want to receive mailing from but you will find that this site sends out its mailings from the domain Examine the From: address of an actual mailing that you are trying to whitelist or blacklist to determine what to enter.


  • Blacklisting is effective against specific addresses or domains.  For instance, you do not wish to receive any email from but you still want to receive from other users at, you could enter in your black list.  If you did not want to receive any email from, you could enter the domain itself in the black list and none of the users at that domain could send to you.


Optional Outlook Plug-in

The outlook plug-in is used to mark mail already delivered to your outlook as spam or good mail. Marking messages builds a Bayesian database which is used to help improve spam detection accuracy.

Download Here

Category : Spam Filtering
FAQ ID : 63
Last Updated : 4/19/2011