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Question/Problem Question/Problem
  How to setup email archiving?
Answer/Resolution Answer/Resolution

**Before starting, you will need your unique journaling address from a Smarsh technician. This is provided via email.

Please choose the appropriate instructions based upon your email host:

Office 365 Journaling Instructions

Google Apps Archiving Instructions

Exchange 2007/2010

Exchange 2013/2016

If you are hosted by a 3rd party such as Intermedia, AppRiver, or RedTail, please send your technical contact the journaling address provided by Smarsh.

Please note that our technical support department is able to verify if your server's journal feed is actively sending messages to Smarsh. If journaling is not working, and it is determined there is an issue with your server, our ability to troubleshoot is limited. We will do our best to verify that our systems are working correctly and point you in the right direction to troubleshoot the problem.

Category : Email Archiving
FAQ ID : 514
Last Updated : 10/26/2016