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Question/Problem Question/Problem
  How to Journal from Google Apps
Answer/Resolution Answer/Resolution

**Before starting, you will need your unique journaling address from a Smarsh technician. This is provided via email.

These instructions are intended for a technician who is familiar with managing a Google Apps admin panel.

Our technical support department is able to verify if your server's journal feed is actively sending messages to Smarsh. If journaling is not working, and it is determined there is an issue with your server, our ability to troubleshoot is limited. We will do our best to verify that our systems are working correctly and point you in the right direction to troubleshoot the problem.

**These instructions may appear different than those in your control panel due to Google’s periodic interface changes. If our instructions do not match your GoogleApps control panel, please visit this link and follow the guides to arrive at the GoogleApps Content Compliance section of your GoogleApps administrative console.

To complete the rest of the setup please implement this instructed type of journaling.

Email Archiving Setup:

Please follow the linked instructions to enable archiving: Google Apps Journaling Instructions

Keywords : googleapps, google, journaling, journal, archiving
Category : Email Archiving
FAQ ID : 468
Last Updated : 10/4/2016