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Question/Problem Question/Problem
  What are the POP3 settings for
Answer/Resolution Answer/Resolution
  POP3 Hosted Setup Information:

Use the technical setup details listed here to configure your email client software or device. For step-by-step setup guides for the most popular software and devices, and answers to common questions, see below.

Please note:
If your email address is configured on a hosting solution other than Smarsh, you may need to remove this existing setup from your mail application before configuring your Smarsh Hosted email address. Before doing so, it is advised that you back up your previous configuration to better ensure that no data is lost.

Technical Setup Details
Incoming - POP3 with SSL
Incoming - IMAP with SSL
Outgoing - SMTP with TLS
Outgoing - SMTP

When asked for your username, enter the full email address, e.g. "" (not just the first part).

SMTP authentication is required using the same settings as the incoming server.

To access your email account over the web, go to:
Enter your email address and password, and click "Login".

If you're using Microsoft Office:
Step-by-step instructions are available for Microsoft Outlook 2003, 2007 and 2010. Click here to download:

Outlook 2003 Setup Guide (POP3 Transmailaccess).pdf

If you're using other email software:

Step-by-step instructions for other email client applications are not available, but please contact Smarsh Support for help.

Mobile Devices:
Click here for Blackberry setup instructions:

Click here for iPhone setup instructions:

Click here for Android setup instructions:
Android Setup Guide (POP3).pdf

For other mobile devices, step-by-step instructions are not available. Please use the Technical Setup Details listed above, and consult the documentation for your mobile device. If you need additional assistance, please call Smarsh Support.

Common Questions:

What is my password?
If you do not know your password, please contact the WFG Host Department or the TFA Field Technology Desk.

How do I change my password?
If you wish to reset your password, you will be required to follow these requirements:
Minimum of eight (8) characters in length and contain from at least three (3) of the following four (4) character types:
a. upper case alpha characters;
b. lower case alpha characters;
c. numeric characters;
d. special characters (e.g. !, $, @, etc.)

1) Log onto our webmail site at
2) Click "Options" at the top, then click "Change Password" in the menu on the left
3) Enter your old password, then enter and confirm your new password
4) Click the Save button at the top
5) If you also use an email program such as Microsoft Outlook, or a mobile device such as a Blackberry or iPhone, you will need to update your password there. In most cases, you will be prompted to enter your password the next time you check your email; if not, you may need to edit the account settings to change the password.

I can receive mail, but cannot send. How do I fix it?
If you receive an error message that says "550 5.7.1… we do not relay", you need to
enable SMTP authentication.
If you receive another error, check your settings to make sure you are not using port 25 (which may be blocked by your ISP), and that your SSL setting and port number match the technical setup details listed above.
If these steps do not solve your problem, please call Smarsh Support for assistance.

My question wasn't answered here. What can I do?
First, check our Frequently Asked Questions page. If you still can't find the answer, please contact Smarsh Support.

Category : Email Hosting - POP/IMAP
FAQ ID : 379
Last Updated : 3/13/2014