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Question/Problem Question/Problem
  How to test Connectivity to Smarsh IM servers
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How administrators can verify their network is ready:

The new SIM servers are located at simlogin.smarsh.com and simlogin2.smarsh.com. 
The current sim servers are located at imlogin.smarsh.com and imlogin2.smarsh.com. After the update, traffic will direct to the new servers so verifying connectivity to the new server will ensure connectivity after the upgrade.

1) Make sure there are no hard routes from simlogin.smarsh.com, simlogin2.smarsh.com, imlogin.smarsh.com and imlogin2.smarsh.com.

2.) Ping simlogin.smarsh.com and simlogin2.smarsh.com. These should resolve to a 199.xx.xx.xx IP and return an IMCP ping response.

3.)Telnet to simlogin.smarsh.com and simlogin2.smarsh.com from the command prompt using the following ports above: 12890 and 80. Response should blank out indicating proper connectivity

Sample commands:

  • telnet simlogin.smarsh.com 12890
  • telnet simlogin.smarsh.com 80
  • telnet simlogin2.smarsh.com 12890
  • telnet simlogin2.smarsh.com 80

**Please note: Existing connectivity to imlogin.smarsh.com, imlogin2.smarsh.com will not require changes within the SIM software. These hostnames will automatically redirect to the new server addresses.


Keywords : sim connectivity troubleshooting ports simlogin administrators
Category : Instant Messaging - SmarshIM
FAQ ID : 343
Last Updated : 12/3/2012