Help & Frequently Asked Questions
What are the POP3 settings for smarshmail.com?
POP3 Hosted Setup Information: smarshmail.com
Use the technical setup details listed here to configure your email client software or device. For step-by-step setup guides for the most popular software and devices, and answers to common questions, see below.
|Technical Setup Details|
|POP3 with SSL||pop.smarshmail.com||995|
|IMAP with SSL||imap.smarshmail.com||993|
|SMTP with TLS||smtp.smarshmail.com||587|
When asked for your username, enter the full email address, e.g. "email@example.com" (not just the first part).
SMTP authentication is required, using the same settings as the incoming server.
Enter your email address and password, and click "Login".
If you're using Microsoft Office:
Step-by-step instructions are available for Microsoft Outlook 2007 and 2010. Click here to download:
If you're using other email software:
Step-by-step instructions are available for other email client applications are not available, but please contact Smarsh Support for help.
What is my password?
Your password was set to a company-wide default when your email account was created, and should have been provided to you. If you have never changed your password, ask the person who set up the account for you what the default password is. We recommend changing your password to something you can remember.
If you currently have access to your email, but don't remember your password, you can use the Forgot Password feature on our webmail site to have your password sent to you.
If you don't know your password and do not currently have access to your email, the person who set up your account may be able to have it reset to the company default. If they are not able to help, please call Smarsh Support for assistance.
How do I change my password?
1) Log onto our webmail site at https://webmail.smarshmail.com/
2) Click "Options" at the top, then click "Change Password" in the menu on the left
3) Enter your old password, then enter and confirm your new password
4) Click the Save button at the top
If you also use an email program such as Microsoft Outlook, or a mobile
device such as a Blackberry or iPhone, you will need to update your
password there. In most cases, you will be prompted to enter your
password the next time you check your email; if not, you may need to
edit the account settings to change the password.
I can receive mail, but cannot send. How do I fix it?
If you receive an error message that says "550 5.7.1… we do not relay", you need to enable SMTP authentication.
If you receive another error, check your settings to make sure you are not using port 25 (which may be blocked by your ISP), and that your SSL setting and port number match the technical setup details listed above.
If these steps do not solve your problem, please call Smarsh Support for assistance.
My question wasn't answered here. What can I do?