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Question/Problem Question/Problem
  Exchange 2007 Save Password Does Not Work
Answer/Resolution Answer/Resolution
Outlook relies on the Windows username / password store to save passwords for the application. When "save password" is checked two entries should appear in the "Stored Username and Password" box which include:
1) The external front end name and
2) The backend mailbox servername of
The issue with the above configuration is that other servers in the domain may authenticate the user. With this in mind a wildcard should be added to the Stored Username and Password box. To do so follow these steps:
-Run "control keymgr.dll" from command line
-Click "Add" button
- In the "Log on to:" box type: *
- Username: user email address
- Password: user password
Click ok then re-launch outlook.
Note: in Vista / Windows7 you will always have the user click "add" button. In Windows XP you may need to edit the account that already exists instead of adding new.
Note: For Windows XP Please refer to this link:
*if the password still does not save please try the additional steps below:
   1. Open the Registry Editor by clicking Start > Run. Type regedit in the box, and then press Enter.
   2. Locate and then click the following registry subkey:


   3. In the right pane, double-click lmcompatibilitylevel.
   4. In the Value data box, type a value of 2 and then click OK.
   5. Close Registry Editor and restart your computer.

Keywords : Exchange 2007 NTLM, password, save password
Category : Email Hosting - Outlook
FAQ ID : 248
Last Updated : 8/2/2012