Help & Frequently Asked Questions Help & Frequently Asked Questions

Help & FAQ Home  |  Most Common Questions  |  Browse by Category  |  Search Entries

Search FAQs
Keywords: FAQ ID:

Question/Problem Question/Problem
  When conecting through the Smarsh IMProxy clients are showing up as offline
Answer/Resolution Answer/Resolution
Problem Description
User connects their AOL client through the SmarshIM Proxy and their Contacts are not showing up online.
Possible Causes
1.  A potential bug in AOL that when a buddy is blocked it causes all buddies to be blocked from being shown online. 
1.  Choose and offline buddy and block them.  Wait for the contact list to restore, then unblock that buddy.
If problem continues and these steps did not resolve the issue.  please contact our support team by email at or by phone at 1-866-762-7741 opt 2.

Keywords : SmarshIM Proxy
Category : Instant Messaging - IMProxy
FAQ ID : 162
Last Updated : 8/30/2010