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Question/Problem Question/Problem
  Other users (typically AIM) can't see me online with Smarsh Instant Messenger or AOL Instant Messenger.
Answer/Resolution Answer/Resolution
  If configured improperly, your AOL Instant Messenger preferences may prevent other users from seeing your screen name as "online" or available.

To Resolve the issue, the user that is not beeing seen by others should follow this procedure:

  1. Logoff from Smarsh Instant Messenger 

  2. Log in with the AOL Messenger using the same AOL account that he is using in Smarsh.

  3. Right click in an empty space in the AOL contact list and select Preferences...

  4. In the preferences window select the Privacy Category

  5. Make sure that "allow all users to contact me is selected"

  6. Click Ok, exit AOL Messenger and connect with Smarsh IM.

Keywords : offline, unavailable, smarsh enterprise messenger
Category : Instant Messaging - SmarshIM
FAQ ID : 10
Last Updated : 8/30/2010